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EKONID
ANNUAL REPORT
2011
As a member organization, EKONID’s most valuable assets are our members. Thus, we have to know as much as
possible about you as our member, your company organization and your business activities.
In order to improve the benefits of being an EKONID member, we would like to obtain your feedback on our
activities and services and identify your expectations of being an EKONID member and measure your satisfaction.
Therefore, we designed our Member Visit Program 2011 which consisted of three stages:
1. An update on your organizational profile
2. A questionnaire about your membership satisfaction and expectations and
3. A personal interview with one of our management or senior staff members.
In 2011 we managed to visit 65 of our members in and around Jakarta. Some of the results of the questionnaires
and interviews are presented in the following:
MEMBER VISIT PROGRAM 2011
We would like to thank our members for their time and efforts spent to support EKONID.
Market Research
Design & Communication
Trade Fairs
Corporate Services
Business Development
SERVICES USED
18.7%
17.3%
16.0%
29.3%
18.7%
MEMBER SATISFACTION
Very Satisfied
Satisfied
Adequate
68.9%
15.6%
15.6%
EXPECTATION TOWARDS EKONID
Assistance
Event
Legal Advise
Market Research
Invitation
Others
32.5%
16.7%
20.8%
14.2%
8.3%
7.5%
